IF YOU DO NOT READ THIS, YOU WILL HAVE PROBLEMS and will most likely NOT be entitled to any technical support whatsoever!

Installation is rather easy if you follow these simple instructions.  We require you to read, at minimum, the installation directions in this document. 

It is assumed that you have a working knowledge of ACT! 6.0.  MJB Software does not support ACT! software and any and all references made as to working with ACT! is offered as a convenience for our customers.  If you are having problems using ACT!, please consult the ACT! 6.0 knowledge-base.

The most common mistake made by the user is not reading the installation instructions completely.   Please make sure you print out this User’s Guide and read it before Requesting Technical Support. 

NOTE ON TECHNICAL SUPPORT

We should have a manual to explain all the functions BrokersACT adds and uses to ACT!6.0 by Year's end.  All registered users will be notified when it is published.   

Please consult the user guide before contacting MJB Software for basic installation problems.  So far, all problems have been addressed in the BAReadme.txt file as well as the email you would have /will receive when you purchase the AddOn.

“Your Answer Can Be Found In the Brokers*ACT! 6.0 User Guide”

If on the other hand, you encounter a situation that is not addressed in the manual, please feel free to contact the tech support team AFTER you have registered your product. 

We will have a new PRE-SALES & TECH SUPPORT phone number after the first of the year. 

NOTE ON REGISTRATION:

WE WILL NOT ANSWER ANY TECHNICAL QUESTIONS FROM USERS WHO HAVE NOT REGISTERED THE PRODUCT!  You must register your product before requesting technical support.  

It is suggested that you register your product during the installation phase just in case you do run into problems during installation. 

Additionally, Users must use the Technical Support link provided to Registered Users in order to have their questions answered.  Only registered users will be provided the Tech Support link.

If necessary, and at our discretion, we will call the user if we cannot resolve the situation via email.